Terms & Conditions

1. Your Agreement With Us

In these Terms, "we", "us" and "our" mean Pursuance Shore LLC, doing business as Peoples First Rx. These Terms and Conditions create a binding contract between that company and you. Each of these actions counts as accepting these Terms and our Privacy Policy: visiting peoplesfirstrx.com, sending us a contact form, ordering from us or beginning an online visit. Anyone who does not want to be bound by them should stop using this website and our services.

2. A Platform, Not a Practice or Pharmacy

Our role is limited to running the Peoples First Rx telemedicine platform. We do not operate a medical practice or a pharmacy, so practicing medicine, giving medical advice and dispensing medication all fall outside what we do. The physicians you reach through the platform are independent and hold state licenses. The medication they prescribe is dispensed by Rush Pharmacy, a state-licensed pharmacy we coordinate with through our pharmacy and fulfillment partner. Your treating physician has sole authority over clinical decisions, and the pharmacy has sole authority over dispensing decisions.

3. Partners and Their Roles

Remedora Inc. has the partnership agreement with Peoples First Rx and acts as its pharmacy and fulfillment partner. Two other companies work with Remedora Inc., each in a distinct role:

• LocumTele provides the physicians. All are board-certified, and its network includes physicians licensed to practice telemedicine in every one of our 49 states. LocumTele also provides the clinical and compliance infrastructure: licensure verification, medical oversight, multi-state regulatory compliance and the systems for intake and e-prescribing. The network's physicians have training that covers the conditions we treat, and one of them looks over your visit before any prescription is written.
• Rush Pharmacy, which holds a state pharmacy license, dispenses each Peoples First Rx prescription it receives from Remedora Inc. and sends the order out to you. You can see which pharmacy dispensed your order on the prescription label and in your order paperwork.

Some steps, such as beginning a visit or logging in to your patient account, may take place in an environment run by a partner rather than by us. That partner's own terms and privacy notice, displayed there, govern what you do in that environment alongside these Terms.

Each physician is an independent practitioner who relies on their own professional judgment. No one, including Peoples First Rx, LocumTele and Remedora Inc., directs what a physician prescribes, and no physician is compensated for issuing a prescription.

4. Eligibility and Your Details

Three conditions apply before you can use our services. You must be 18 or older. Your physical location has to be within one of our 49 states. And you must be legally able to form a contract. You also agree to use the services only for yourself, never on another person's behalf, and to tell us accurately who you are, where you are and how to reach you. A prescription issued to someone who misstated their state may be invalid, and the misstatement itself breaches these Terms. Where a requirement is not met, we can decline to serve you, cancel your order or close your account.

5. States Served and Your Location

Each state regulates telemedicine separately. Patients can use Peoples First Rx from every U.S. state except California, and the physician who completes a visit needs a license from whichever state the patient is physically in while it happens. We cannot accept patients located in the District of Columbia, Puerto Rico or any other U.S. territory. Shipping is limited to addresses inside the United States. Your prescription must also be valid in the state of the delivery address, or the medication cannot ship there.

The page at peoplesfirstrx.com/states-we-serve/ names each state we serve. Where a particular medication is available can vary, because states regulate medications differently. No payment for medication is taken until your intake has confirmed where you are located.

6. Medical Emergencies

Never use our services for a medical emergency. Emergencies include, for example, chest pain, severe bleeding, trouble breathing, a suspected overdose and thinking about harming yourself or someone else. If you have one of these or any other emergency, call 911 or head to the nearest emergency room at once. This website is not the place to request urgent or emergency care, and never postpone getting in-person care because of an online visit or anything on this site.

7. Telemedicine Visits

You give your consent to telemedicine, meaning care with no in-person physical exam, at the moment you begin an online visit. No video or phone appointment is involved, because the visit is asynchronous: the written medical intake you complete is reviewed by your physician, whose license covers the state you are in. An unsafe recommendation can follow from an intake that leaves things out or gets them wrong. For that reason, you agree that the medical information you give will be complete, accurate and current, including every medication you currently take, your allergies and your conditions. After reviewing it, your physician can choose not to treat you, send you follow-up questions on the platform or advise you to be seen in person.

8. Prescribing Is the Physician's Call

You may or may not receive a prescription, and none is guaranteed. A physician writes a prescription only for a patient whose treatment they have judged medically appropriate. The service behind any visit fee is a licensed physician reviewing what you submitted and applying professional judgment to it. What you are not paying for is an outcome: not a prescription, not a specific medication or dose and not a particular result. A physician's choice not to prescribe completes the visit, and it is a legitimate outcome in its own right.

9. Compounding and Off-Label Prescribing

Ivermectin and mebendazole prescribed through our platform come as compounded oral capsules, and Rush Pharmacy dispenses and ships them. Compounding of this kind is done by licensed pharmacies. Compounding produces a preparation for one individual patient, and no compounded preparation carries FDA approval. As a result, no FDA review of such a preparation's safety, effectiveness or quality takes place before it goes on the market. When a medicine already approved by the FDA is prescribed, lawfully, for a condition or purpose the agency never evaluated, that is called off-label prescribing. Our medication pages explain where compounding and off-label use apply, and your physician will point either one out to you before you make any decision.

10. Controlled Substances Excluded

This platform does not handle controlled substances of any schedule: none is prescribed, dispensed or shipped through it. Every medication this website describes falls outside the federal controlled substance schedules. Physicians on this platform will not prescribe you a controlled substance, and we are unable to meet a request for one. Anyone looking for a controlled medication will be told that this is the wrong service rather than being charged any visit fee.

11. The Dispensing Pharmacy

Each prescription, once issued, goes through Remedora Inc. on its way to Rush Pharmacy, where your medication is dispensed and your order is shipped. Rush Pharmacy has its own license and its own regulators. It applies independent professional judgment to every prescription it receives and can turn one down rather than fill it. Packaging and delivery details are in our Shipping Policy.

12. Paying for Your Order

Every price we list is in U.S. dollars, and confirming an order locks in the price displayed at that moment for that order. Until you confirm an order, its price is not fixed: we can revise prices, the list of available medications and the treatments offered whenever we choose, without telling you first. The only accepted payment methods are credit cards and debit cards. Placing an order gives permission for your card to be charged, by us, by one of our partners or by our payment processor, for the medication, any visit fee, any shipping charge and applicable taxes. Health insurance plays no part in payment: we do not bill insurers, and filing a claim with one on your behalf is not something we can do. Should a listing show the wrong price or product, we are entitled to cancel any order placed on it and refund whatever was charged.

13. One-Time Orders

Each order you place is a single, standalone purchase. Confirming one authorizes the charges shown at checkout for that order only, and nothing further is charged to your payment method unless you place and confirm another order. Any later order needs two things before it can ship: authorization from the prescribing physician and filling by the pharmacy. Patient support can cancel an order up until the pharmacy dispenses it. Orders already dispensed are subject to our Refund Policy instead.

14. Delivery, Refunds and Canceling

These Terms incorporate both our Shipping Policy and our Refund Policy. Prescription medication purchases are final. After dispensing and shipment, state and federal law prevent a medication from being refunded, returned, resold or reused. Want to cancel or change an order? Reach us before the pharmacy dispenses it, and we will assist as far as we can.

15. Protecting Your Account

Your account credentials are yours to keep confidential, and every action taken under your account is your responsibility. If you suspect that someone has gotten into your account without your permission, let us know without delay. For the ways we gather, use and protect your information, health information included, see our Privacy Policy.

16. Contacting You

The email address and phone number you share can be used to reach you about your care, your visit and your order, by us, by our partners and by the dispensing pharmacy. Sharing them is your agreement to that contact. Transactional messages come with the service. You cannot turn them off while any order of yours is still active. Opted in to marketing email? You may opt out at any time through the link in the message or by sending a note to support@peoplesfirstrx.com. Your carrier may charge message and data rates for texts.

17. Adverse Reactions and Complaints

We ask you to report every side effect to us, along with any reaction you were not expecting. Reports can go to support@peoplesfirstrx.com, to +1 (877) 908-1485 or to your care team as a message in your patient account. Both your prescribing physician and the dispensing pharmacy receive every report we get, and each must record it. Emergency care comes first when a reaction is severe: call 911, and report the reaction to us after that.

FDA MedWatch also accepts side effect reports directly from patients, at 1-800-FDA-1088 or on the FDA website, and you may use it at any time without going through us. Complaints follow the process on our Patient Safety and Complaints page, whether they concern a bill, a medication, your care or this website. That page also shows how to take a concern further, to the FDA, a state board of pharmacy or a state medical board. Your right to contact a regulator stays intact whether or not you use our complaints process. Nothing we offer you, whether a refund, a replacement or continued service, depends on you waiving any legal right or withdrawing a complaint made to a regulator.

18. Website Information Is General

Blog articles, treatment pages, medication pages and everything else published here are general information only. This content cannot take the place of a qualified physician's judgment about you and your history. It is also not medical advice, and it does not diagnose or treat anything. Your own situation should always be discussed with a physician. Nothing you read here should ever cause you to disregard professional medical advice or to wait before seeking it.

19. Prohibited Conduct

Misusing our services is not allowed. In particular, you may not:

• give us untrue identity or medical information
• claim a false age or a false location
• seek a medication without intending to use it as prescribed
• resell medication dispensed to you or hand it over to another person
• break the law through this website
• disrupt or otherwise interfere with our systems, or attempt unauthorized entry into them
• access the site with scrapers, crawlers or other automated tools unless we have given written permission

20. Copyright and Trademarks

The Peoples First Rx name and marks, along with this website's text, images, video, logos and other content, belong to Pursuance Shore LLC or its licensors. Copyright, trademark and other laws protect all of it. Personal, non-commercial viewing and printing of pages is allowed. Doing anything else with it, including copying, distributing, changing or commercially using it, requires written permission from us beforehand.

21. Outside Services and Links

We rely on a handful of third-party services to run this website, and our pages may contain links to websites that others control. Third-party sites set their own content, policies and practices, which are not our responsibility; linking to one does not endorse it. Whoever operates a third-party service sets the terms and privacy notice that cover your use of it.

22. Warranty Disclaimer

The website and our services come to you "as is" and "as available". We make no warranties about them of any kind, express, implied or statutory, and that includes any implied warranty of title, merchantability, fitness for a particular purpose or non-infringement. No warranty is given that the website will run without interruption, security problems or errors, that we will fix defects or that any specific clinical or health outcome will result. Where local law does not permit certain warranties to be excluded, some of these exclusions may not apply to you.

23. Caps on Our Liability

This section limits what Pursuance Shore LLC and its officers, employees and agents can be held liable for, as far as the law allows. Whether a claim relates to the website or to our services, none of them is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost goodwill, lost data or lost profits, that arise from or relate to your use of them. The limit holds no matter what legal basis a claim relies on (contract, tort, strict liability or any other) and applies even where someone told us in advance that damages of that kind might happen. For any claim that relates to the services, our combined liability in total cannot be more than the amount you paid us over the six months before the event that triggered it. Any liability that applicable law forbids limiting stays fully in place despite these Terms. The same goes for the professional liability that an independent physician or a dispensing pharmacy bears for its own acts or omissions: nothing in these Terms reduces it.

24. Indemnification

You will indemnify Pursuance Shore LLC, together with its officers, employees and agents, and hold them harmless. That covers every claim, demand, loss and expense, reasonable legal fees included, arising out of or related to any of the following: a breach of these Terms on your part, any misuse of the services by you, inaccurate information you give us, a violation of law by you, or your infringement of any third party's rights.

25. Utah Law and Resolving Disputes

The laws of the State of Utah govern these Terms, setting aside Utah's rules on conflicts of laws. Both parties agree that any dispute will first be the subject of a good-faith attempt at informal resolution, begun by contacting support@peoplesfirstrx.com. Salt Lake County, Utah, is the exclusive venue for any dispute that informal efforts do not resolve: it must be filed in a state or federal court there, and you accept that court's personal jurisdiction over you. No arbitration is required by these Terms. Your right to bring an individual claim is not waived. None of this section limits either party's ability to do three things: ask for injunctive relief if it is appropriate, file in small claims court as an individual or lodge a complaint with a regulator such as a board of pharmacy or state medical board.

26. When These Terms Change

We may revise these Terms periodically. Each revision changes the "Last updated" date shown on this page. Material changes will also be announced to you if the law requires notice or if we decide notice is appropriate. Your acceptance of the revised version is shown by continuing to use our website or services once it is published.

27. Invalid Clauses and Full Agreement

The other provisions of these Terms stay in full force even if one provision is held unenforceable, in which case that one is trimmed or removed to the smallest degree needed. A provision we have not enforced remains fully available to us; not enforcing it is not a waiver. These Terms are one of six documents that together make up the entire agreement you have with us about the website and services. The other five are our Refund Policy, Privacy Policy, Patient Safety & Complaints page, Telemedicine Consent and Shipping Policy.

28. Reaching Us

Send questions about these Terms to support@peoplesfirstrx.com, phone us at +1 (877) 908-1485 or post a letter to Pursuance Shore LLC, doing business as Peoples First Rx, 6034 W Placer Claim Way, West Jordan, UT 84081. In most cases you can expect our answer within one business day.