Shipping Policy

1. From Prescription to Doorstep

Through Peoples First Rx, a telemedicine platform run by Pursuance Shore LLC, a state-licensed physician reviews your intake first and issues a prescription only where treatment is medically appropriate. Rush Pharmacy then fills that prescription and sends the medication to your chosen address. This policy covers those shipments: how each order is prepared, packed and delivered. Our Refund Policy and Terms & Conditions also apply, so read them alongside this one.

2. States We Ship To

Orders ship to addresses in the 49 states we serve, meaning every U.S. state except California, and our States We Serve page (peoplesfirstrx.com/states-we-serve/) names each one. We cannot accept patients located in the District of Columbia, Puerto Rico or any other U.S. territory. Shipping is limited to addresses inside the United States.

No order leaves the United States, and forwarding services (for packages or freight) are not accepted as a destination. The state on your shipping address must be the state you were in when you had your visit, since medication can only be dispensed to a state where the prescription is valid. A medication offered in one state may not be offered in another, because state rules vary.

3. Shipping Charges

You will see any shipping charge on your order before you confirm it, billed separately from any visit fee, and checkout tells you when an order ships free. For refunds of shipping charges, see our Refund Policy.

4. What Happens Before Dispatch

A prescription from a physician comes first. After that, Rush Pharmacy carries out its own independent review, and only then is your order prepared for shipment. Timing varies with the medication, the pharmacy's workload and your location. Each order hinges on an individual clinical decision, which is why no date for dispatch or delivery is ever guaranteed. Should a delay come up, you will hear from our support team.

5. Tracking and Carrier Timing

Tracking details reach you by email, in a shipping confirmation sent when your order leaves Rush Pharmacy. From that point the carrier, not Peoples First Rx or the pharmacy, controls when it arrives, and weather, carrier delays and holidays can all slow it down. Tracking stuck for several days? Email support@peoplesfirstrx.com and we will check on it for you.

6. How Orders Are Packed

Two safeguards apply to every order: a pharmacist's check before shipping and a tamper-evident seal. The outer packaging is plain and carries no branding, no medication name and nothing that shows a prescription is inside. You will find the prescription label and any patient information once you open the package.

7. Storage After Delivery

Your label's storage directions come first. Where the label does not say otherwise, storage generally means:

• keeping it cooler than 30°C (86°F)
• keeping it away from heat, light and moisture
• keeping it where children and pets can't get to it

A broken tamper-evident seal, or packaging that looks as if someone opened it, means you should not use the medication. Contact us right away instead.

8. Each Order Ships Once

Each order is paid for once and shipped once. Nothing goes out again on a schedule. If you need more medication later, you place a new order, and it ships only after your prescribing physician authorizes it and the pharmacy fills it. This policy applies in full to every order you place. Need to change the address? Get in touch before the pharmacy dispenses your order.

9. Checking Your Shipping Address

Accuracy of the shipping address is your responsibility, and that includes any apartment, suite or unit number. Review it before confirming, since a dispensed and shipped order usually cannot be redirected. If you use a P.O. box, be aware that some carriers can only deliver to a street address.

10. Failed Deliveries

A wrong address, or several unsuccessful delivery attempts, can mean a package ends up back at Rush Pharmacy. Returned medication cannot go out again, back into stock or to another buyer, because state and federal law make every dispensed prescription a final sale. Before you place another order, talk to us so we can work out what went wrong and explain what you can do next.

11. Missing, Damaged or Wrong Items

If an order arrives damaged or with the wrong item inside, you have 7 days from delivery to contact support@peoplesfirstrx.com. For a package that never arrived, count the 7 days from its expected delivery date instead. Please attach photos showing the packaging and the product where you can, together with your order details.

Eligible orders are replaced by Rush Pharmacy without any extra charge. We fix shipping problems with a replacement as standard, not a cash refund, and our Refund Policy has the full details.

12. Stolen or Unattended Packages

The carrier's delivery record is the handover point: after a package is marked delivered to the address you provided, it becomes your responsibility. A package taken after a correct delivery cannot be replaced by us. You will still have our help in filing a carrier claim. If packages left at your address could go missing, consider signature-required delivery when the carrier makes it available.

13. Medication Quality and Reactions

Please don't take any medication that shows up damaged, discolored, leaking, expired, mislabeled or with its tamper-evident seal broken. Email support@peoplesfirstrx.com that same day, with photos of everything in the state it arrived, and keep the packaging. We refer every quality complaint to Rush Pharmacy, the pharmacy that dispensed the order, and it investigates.

Our Patient Safety & Complaints page is the place to go after a reaction: it shows how to let us know, how to tell your prescribing physician and how to file directly with FDA MedWatch (1-800-FDA-1088). For a severe reaction, call 911 before anything else.

14. Policy Updates

Updates to this Shipping Policy are marked by a new date at the top of the page. Updates never reach back to earlier orders: the rules in place when you ordered are the ones that apply.

15. Help With a Shipment

Need help with a delivery? Our team can help by email at support@peoplesfirstrx.com or by phone at +1 (877) 908-1485. You can also write to Pursuance Shore LLC, doing business as Peoples First Rx, at 6034 W Placer Claim Way, West Jordan, UT 84081. Our replies typically take no more than one business day.