Talk to our team
Find the right person to ask.
Each option below goes to the people best placed to answer that kind of question. Existing patients can skip ahead: Patient Login opens your account.
Ways to contact us
Patients
Patient help desk
Use this for treatment questions, order and shipping updates, billing and account issues, knowing that a person reads every message and hands clinical questions to our clinical team.
Send support a messagePhysicians
Physician inquiries
Board-certified and curious about reviewing cases through the LocumTele network? List your state licenses and our team will follow up with you.
Start an inquiryReturning patients
Patient Login
Already a patient? From your account you can see where an order stands and contact your care team.
Open Patient Login (opens in a new tab)Email, call or write.
The support team works Monday to Friday, and a message sent on any other day is answered on the next business day.
Phone
+1 (877) 908-1485Pursuance Shore LLC
6034 W Placer Claim Way
West Jordan, UT 84081
These channels are not for emergencies. Our team is not set up to give urgent medical care, and nobody monitors messages around the clock. For a medical emergency, call 911 or go to the emergency room closest to you instead of writing to us.
Side effect reports
Call or email us about it. We share each report with the physician who prescribed for you and with Rush Pharmacy, which dispensed your medication. You never need our permission to file your own report with FDA MedWatch; call 1-800-FDA-1088 whenever you choose. Patient Safety & Complaints
Raise a complaint
Email us your complaint with "Complaint" as the subject, and we will acknowledge it within one business day, then aim for a resolution inside ten business days. You are free to go to a regulator at any point as well, whether that is the FDA, a state board of pharmacy or a state medical board. How we handle complaints
Availability
Our services are for adults 18 and over located in one of the states we serve (every U.S. state except California), and orders ship inside the United States only. See every state we cover
