Refund Policy

1. Why Refund Rules Differ

Because Peoples First Rx is a telemedicine platform, prescription medication bought through it is treated differently from everyday retail goods. Below you will find when a refund is available, when an order is replaced instead and how cancellations work, both for online visits and for prescriptions that Rush Pharmacy, a state-licensed pharmacy, dispenses. The policy also explains why those differences exist. Peoples First Rx is operated by Pursuance Shore LLC. Our Shipping Policy and Terms & Conditions apply alongside this policy, so please read them as well.

2. What a Visit Fee Pays For

If you pay a visit fee, you are paying for the review itself: a licensed physician's time with your intake and the professional judgment they use. A prescription, a specific medication and a specific outcome are not part of what the fee buys. After a physician has completed that review, the fee is generally not refunded, even when their conclusion is that treatment would not be appropriate for you. A physician who decides not to prescribe has still completed your visit; that decision is a legitimate outcome in its own right.

You get any visit fee back in full in either of these situations:

• you ask us to cancel while your intake is still waiting for a physician to start the review
• a problem on our side, such as a technical failure or no physician licensed in your state being available, meant no physician could review your intake

3. No Returns Once Medication Is Dispensed

Medication that has been dispensed and shipped is a final sale. It cannot be sent back, reused, resold or refunded.

We did not choose this rule for commercial reasons; the law requires it. A pharmacy has no way of knowing how a package was stored or handled after it left, so state and federal law do not allow medication that has left the pharmacy's control to be restocked. Opened or still sealed, the rule is the same. Compounded preparations fall under the rule as well. Nobody else may receive a preparation compounded for you.

4. Calling Off an Order

Changed your mind after a prescription was issued? Contact patient support as quickly as you can. As long as Rush Pharmacy has not yet dispensed the order, we cancel it and refund the medication charge together with any shipping charge (section 2 covers any visit fee). Once the pharmacy starts preparing your order, it is usually too late to cancel.

5. Faulty, Wrong or Missing Orders

Write to support@peoplesfirstrx.com if your order:

• arrives damaged
• arrives defective, for example discolored, leaking, expired, mislabeled or with a broken seal
• contains the wrong medication or the wrong quantity
• never arrives

You have 7 days to tell us. For a package that was delivered, the 7 days start on the delivery date; for one that never came, they start on the date it was expected. Along with your order details, send photos of the medication, the outer packaging and any seal where possible.

What you receive is normally a replacement, not your money back: for an eligible order, Rush Pharmacy arranges a new shipment at no extra cost, and we refund the payment only if a replacement cannot be provided.

6. Refunds After Starting Treatment

Dispensed medication is not refunded because of a side effect, because you are unhappy with the result or because you choose to stop treatment.

Speak with your care team before stopping because of a side effect. Adjustments are often possible, and a sudden stop is not advisable with some medicines. Call 911 or get urgent medical help without delay if the reaction is severe.

A report to us never takes the place of medical care, but please still make one: it lets the prescribing physician and Rush Pharmacy record what happened. The FDA's MedWatch program (1-800-FDA-1088) accepts reports from you directly as well. Patient Safety & Complaints, one of our policy pages, walks through all of your reporting options.

7. One-Time Charges Only

Every order is a one-time purchase: you pay the total confirmed at checkout for that order and nothing more. Placing an order never signs you up for later shipments or later charges, so there is nothing you need to cancel to avoid paying again. More medication means a separate order, charged only if you place and confirm it. If a charge looks wrong, section 8 explains what to do.

8. Double or Incorrect Charges

Contact us if you think you were:

• charged twice for one order
• charged an amount that differs from your checkout total
• charged for an order you canceled

Include the date and amount of the charge so we can investigate. A confirmed error is refunded in full to the card you paid with, and we tell you when that refund goes out.

9. When a Recall Applies

Section 3 does not apply to recalled medication. If a recall or safety withdrawal covers a medication dispensed to you, we replace it or give you a refund, free of charge. Keep the packaging, contact us and stop using the medication when instructed. Please update your contact details whenever they change, so a safety notice is not missed.

10. What to Send With a Request

Contact us at support@peoplesfirstrx.com or +1 (877) 908-1485, and include:

• your name and the email you used when ordering
• whatever reference you have for your order or visit
• a few words on what the problem is
• photos, for any damaged or incorrect item

One business day is our target for acknowledging each request.

11. Refund Timing and Method

Once a refund is approved, it is processed on our side within 5 business days. From there, the timing is up to your bank or card issuer: it commonly takes 3 to 10 more business days before the credit shows up on your statement. The only destination for a refund is the payment method you originally used. Checks, cash, store credit and transfers to a different payment method are not available.

12. Bank Disputes and Chargebacks

If a charge looks wrong, please let us try to fix it before you open a dispute with your bank. Refunding you directly is usually faster than settling a chargeback that was opened before we had a chance to help. We may also have to pause new orders for you until an open chargeback is resolved. Our response to any dispute includes the records we hold for the order.

13. Your Rights Stay Intact

We will never require any of the following in exchange for a refund, a replacement or continued service:

• a signed non-disparagement agreement
• waiving any of your legal rights
• withdrawing a complaint you have filed with a regulator

14. Future Revisions

This policy may be revised, and the date at the top of the page is updated each time it is. Orders follow the terms that were current when they were placed.

15. Getting in Touch

For help with a refund or a replacement, reach us at support@peoplesfirstrx.com or +1 (877) 908-1485. Our mailing address is Pursuance Shore LLC, doing business as Peoples First Rx, 6034 W Placer Claim Way, West Jordan, UT 84081.